Our approach with every client project follows the same 6 steps to maximize what we deliver on their needs to maximize their return-on-investment made. The steps are:
1. DISCOVERY & NEEDS ASSESSMENT
Before we walk in the door or teleconference, you can expect us to have done some homework on your business and the people we will be meeting with. In our initial meeting, our sole purpose is to learn more about your business, your team, your challenges, your business objectives, and ultimately your needs to bring synergy and expertise to help you accelerate business and/or employee performance.
2. PROGRAM/SOLUTION DEVELOPMENT
Once we understand your needs and business objectives, our team will develop a customized solution to deliver on those needs with the goal of helping you exceed your objectives.
3. PROGRAM/SOLUTION ALIGNMENT
Once we develop a customized solution for you, we will meet to share our recommendations and the investment required. Senior leadership approval and commitment is a prerequisite prior to us having discussions with impacted team leaders. This ensures we can deliver a strong return-on-investment.
4. DELIVER PROGRAM/SOLUTION
With a formalized agreement in place, we will deliver our consulting and/or training services as mutually agreed upon. The ultimate goal of every program and solution is to proactively and positively transform your organization’s culture and performance capabilities to drive improved behavior change, discipline in execution, employee growth, and bottom line results with momentum that can be sustained.
5. AFTER ACTION REVIEW
The After Action Review is critical to us. Upon completion of every training session, we request immediate feedback from participants on what they liked and what they would like to see improved. Upon completion of every consulting assignment, with a mutually agreed to follow up date, we wish to:
verify that we delivered on each client’s needs and lived up to our “We C.A.R.E.” mission
get client feedback on what recommendations have secured traction, which ones are lagging, and why
determine if additional support beyond the original scope is needed to bring your desired culture and performance transformations to fruition
As our goal is to help every client we work with raise their game, we also appreciate constructive feedback to help us as we are always looking at ways to raise our game too.
6. NEXT STEPS
Upon conclusion of the After Action Review, we will explore if there are other areas where we may be able to add value to help you accelerate business and people performance even more.